PROCEDURE FOR ORDERING THROUGH E-SHOP:
Fill in a special form with the necessary information for concluding the sales contract. For the convenience and service of all those who wish to buy from our online store, www.filemakritis.gr has the following alternative payment methods:
- COD on delivery of the product (valid only for consumers in Greece) at a cost of 2.50 euros.
- Payment by credit card / Debit card / Prepaid card
- PAYPAL
The consumer is informed by the company through the website before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment, delivery, the validity period. and the price of the possible offer and the right of withdrawal. By sending the order form, the consumer receives an online copy of the order, which he can save.
The prices listed in the relevant catalogs under each product include VAT (24%), while www.filemakritis.gr reserves the right to adjust prices without having to inform the consumer public.
Note: Customer orders that in their history have orders that refused to receive and were returned to filemakritis with the indication (NOT INTERESTED) by the courier company, will be accepted first in consultation with us via email at info@filemakritis.gr & only after deposit in a bank account that will be sent to the customer.
Right of withdrawal
According to EU rules, the consumer has 14 calendar days from the date of receipt to withdraw and return the product to its original condition, without stating the reasons.
From our side, the online store filemakritis.gr, must return the money paid for the purchase of the product including the initial shipping costs (excluding cash on delivery costs), within 10 calendar days from the day on which it was informed about the retreat.
Any product return is accepted if:
- The product is in its original condition.
- Its packaging has not been opened or unsealed.
- The product is not soiled or damaged.
- Changes are NOT made to products such as soaps, creams, body lotions, bath bombs and generally to products that have direct contact with the skin for hygiene reasons and based on the protocol required by Greek legislation for COVID19.
What is the withdrawal procedure?
- The customer informs the company in writing, at info@filemakritis.gr within 3 days from the date he received the product.
- The customer sends the product he does not want to the address Sofokli Venizelou 68 Rethymno 74100, Crete, taking care that it is packaged in such a way that it is not damaged during transport, together with the retail receipt or the purchase invoice.
- The customer bears the return costs, returning the goods in their original state.
- Once we receive it, we check its completeness and proceed to return the original value of the order in the same way that it was paid.
- The value of cash on delivery and any shipping or bank charges that may arise will not be reimbursed.
What is the procedure for returning a wrong * or defective ** product?
* The product received by the customer is wrong and is not that of the order.
** Defective product is considered broken during transport.
- The customer informs the company in writing, at info@filemakritis.gr within 3 days from the date he received the product and sends us a photo of the wrong or defective product.
- The customer sends the product he does not want to the address Sofokli Venizelou 68 Rethymno 74100, Crete, taking care that it is packaged in such a way that it is not damaged during transport, together with the retail receipt or the purchase invoice.
- Shipping costs are borne by the online store filemakritis.gr. Together with the customer, the online store arranges for the re-shipment of the product. The shipping costs of the shipment are borne by the online store filemakritis.gr
Content
The online store filemakritis.gr:
It reserves the right to change the content of the website (such as prices, availability, photos, descriptions, etc.), without prior notice and these changes take effect from the moment they are published on the internet.
It is the sole and exclusive owner of the copyright of all content published on its websites
It expressly and in any way prohibits the reproduction, copying, transfer and use of all or part of the content of its websites without prior written permission and this act is prosecuted under the applicable copyright laws.
It is not responsible for any typographical errors in prices, features or photos and reserves the right to change prices without notice and in any case the price stated at the time of order is valid.
- Customer-users are solely responsible for the evaluation and selection of products and services offered by the website and filemakritis.gr does not bear any responsibility in relation to the correctness of the users' choice.
- Notifies that the transport of goods is done on behalf and at the responsibility of the customer.
- In case of defective or defective product contact me at info@filemakritis.gr.
- The use of the website filemakritis.gr presupposes the unconditional acceptance of the above terms.